CUSTOMER CARE


CONTACT US

  • Don't hesitate to reach out info@goosierintimates.com

SHIPPING

How we ship

  • We us all major North American courriers, best alternative dependent on shipping location
  • Carefully, discreetly and beautifully packaged
  • Shipped within 2 business days

    How much is shipping

    • Shipping is always free!

          Tracking number

          • Will be sent once your order has been shipped
          • We cannot send to PO boxes

            When will my order arrive

            • Generally delivers within 5-7 working days
            • Orders are dispatched from our warehouses based in the US and Canada
            • Orders are not processed on the weekend and public holidays
            • Please keep in mind this is an estimation provided by our carriers

                  Cancelled order

                  • Orders can be cancelled within 24hrs of being made
                  • Orders may not be modified/cancelled once the parcel has been processed

                    Where we ship

                    • US and Canada

                    RETURNS & EXCHANGES

                    Goosier return policy

                    • Items can be return within 14 days of the date you have received your goods
                    • Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
                    • Please note, any return item received by us outside of the 14 day return policy will not be accepted.
                    • The shipping cost incurred for returning items to Goosier are not covered or reimbursed by us.

                              CARE INSTRUCTIONS

                              Goosier Intimates

                              • Hand wash cold
                              • Always rinse in clear cold water
                              • Cold hand wash in very mild soapy water
                              • Never leave to soak
                              • Do not use strong detergent, fabric softeners, bleach, leave rolled up wet or dry clean, iron, spin or tumble dry
                              • Please follow care instructions to keep your Goosier in the best condition

                                        PAYMENT & SECURITY

                                        Online payment system is powered by Shopify

                                        • Shopify accepts and processes payments over the Internet.
                                        • You will receive an email confirming payment from Shopify.
                                        • The bank that has issued your credit card determines the exact exchange rate that you will pay.